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1

Customer Engagement: Exploring Customer Relationships Beyond Purchase

Vivek, Shiri D., Beatty, Sharon E., Morgan, Robert M.

Journal:

The Journal of Marketing Theory and Practice

Year:

2012

Language:

english

File:

PDF, 581 KB

english, 2012

2

A Generalized Multidimensional Scale for Measuring Customer Engagement

Vivek, Shiri D., Beatty, Sharon E., Dalela, Vivek, Morgan, Robert M.

Journal:

The Journal of Marketing Theory and Practice

Year:

2014

Language:

english

File:

PDF, 255 KB

english, 2014

3

The effects of locational convenience on customer repurchase intentions across service types

Jones, Michael A., Mothersbaugh, David L., Beatty, Sharon E.

Journal:

Journal of Services Marketing

Year:

2003

Language:

english

File:

PDF, 132 KB

english, 2003

4

Customer-based corporate reputation of a service firm: scale development and validation

Gianfranco Walsh, Sharon E. Beatty

Journal:

Journal of the Academy of Marketing Science

Year:

2007

Language:

english

File:

PDF, 306 KB

english, 2007

5

Alternative Measurement Approaches to Consumer Values: The List of Values (LOV) and Values and Life Style (VALS)

Lynn R. Kahle, Sharon E. Beatty and Pamela Homer

Journal:

Journal of Consumer Research

Year:

1986

Language:

english

File:

PDF, 208 KB

english, 1986

6

Switching barriers and repurchase intentions in services

Michael A Jones, David L Mothersbaugh, Sharon E Beatty

Journal:

Journal of Retailing

Year:

2000

Language:

english

File:

PDF, 174 KB

english, 2000

7

Impulse buying: Modeling its precursors

Sharon E. Beatty, M. Elizabeth Ferrell

Journal:

Journal of Retailing

Year:

1998

Language:

english

File:

PDF, 454 KB

english, 1998

8

The customer-based corporate reputation scale: Replication and short form

Gianfranco Walsh, Sharon E. Beatty, Edward M.K. Shiu

Journal:

Journal of Business Research

Year:

2009

Language:

english

File:

PDF, 203 KB

english, 2009

9

The product-specific nature of impulse buying tendency

Michael A. Jones, Kristy E. Reynolds, Seungoog Weun, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

2003

Language:

english

File:

PDF, 174 KB

english, 2003

10

The involvement—commitment model: Theory and implications

Sharon E. Beatty, Pamela Homer, Lynn R. Kahle

Journal:

Journal of Business Research

Year:

1988

Language:

english

File:

PDF, 1.39 MB

english, 1988

11

Celebrity spokesperson and brand congruence: An assessment of recall and affect

Shekhar Misra, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

1990

Language:

english

File:

PDF, 1.09 MB

english, 1990

12

Measuring client-based corporate reputation in B2B professional services: scale development and validation

Walsh, Gianfranco, Beatty, Sharon E, Holloway, Betsy Bugg

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 565 KB

english, 2015

13

A typology of motor vehicle consumers using motives for leasing versus financing

Philip J. Trocchia, Sharon E. Beatty, William W. Hill

Journal:

Journal of Consumer Behaviour

Year:

2006

Language:

english

File:

PDF, 134 KB

english, 2006

14

Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes

Michael A Jones, David L Mothersbaugh, Sharon E Beatty

Journal:

Journal of Business Research

Year:

2002

Language:

english

File:

PDF, 117 KB

english, 2002

15

Family structure and influence in family decision making

Lee, Christina K.C., Beatty, Sharon E.

Journal:

Journal of Consumer Marketing

Year:

2002

Language:

english

File:

PDF, 149 KB

english, 2002

16

Employees' Decision Making in the Face of Customers' Fuzzy Return Requests

Wang, Sijun, Beatty, Sharon E, Liu, Jeanny

Journal:

Journal of Marketing

Year:

2012

Language:

english

File:

PDF, 332 KB

english, 2012

17

Alternative measurement approaches to consumer values: The list of values and the rokeach value survey

Sharon E. Beatty, Lynn R. Kahle, Pamela Homer, Shekhar Misra

Journal:

Psychology and Marketing

Year:

1985

Language:

english

File:

PDF, 1.11 MB

english, 1985

18

Impulse buying: Modeling its precursors

Sharon E. Beatty, M. Elizabeth Ferrell

Journal:

Journal of Retailing

Year:

1998

Language:

english

File:

PDF, 1.28 MB

english, 1998

19

Service worker role in encouraging customer organizational citizenship behaviors

Liliana L. Bove, Simon J. Pervan, Sharon E. Beatty, Edward Shiu

Journal:

Journal of Business Research

Year:

2009

Language:

english

File:

PDF, 347 KB

english, 2009

20

DEVELOPMENT AND VALIDATION OF THE IMPULSE BUYING TENDENCY SCALE

WEUN, SEUNGOOG, JONES, MICHAEL A., BEATTY, SHARON E.

Journal:

Psychological Reports

Year:

1998

Language:

english

File:

PDF, 415 KB

english, 1998

21

Gift-Giving Behaviors in the United States and Japan:

Beatty, Sharon E, Kahle, Lynn R., Utsey, Marjorie, Keown, Charles F

Journal:

Journal of International Consumer Marketing

Year:

1993

Language:

english

File:

PDF, 4.02 MB

english, 1993

22

Keeping Customersby Jon J. Sviokla; Benson P. Shapiro

Review by: Sharon E. Beatty

Journal:

Journal of Marketing

Year:

1994

Language:

english

File:

PDF, 170 KB

english, 1994

23

Combating the negative effects of showrooming: Successful salesperson tactics for converting showroomers into buyers

Fassnacht, Martin, Beatty, Sharon E., Szajna, Markus

Journal:

Journal of Business Research

Year:

2019

Language:

english

File:

PDF, 732 KB

english, 2019

24

Customer-sales associate retail relationships

Sharon E. Beatty, Morris Mayer, James E. Coleman, Kristy Ellis Reynolds, Jungki Lee

Journal:

Journal of Retailing

Year:

1996

Language:

english

File:

PDF, 2.00 MB

english, 1996

25

A relationship customer typology

Kristy E Reynolds, Sharon E Beatty

Journal:

Journal of Retailing

Year:

1999

Language:

english

File:

PDF, 111 KB

english, 1999

26

Customer benefits and company consequences of customer-salesperson relationships in retailing

Kristy E. Reynolds, Sharon E. Beatty

Journal:

Journal of Retailing

Year:

1999

Language:

english

File:

PDF, 1.36 MB

english, 1999

27

Emotions, store-environmental cues, store-choice criteria, and marketing outcomes

Gianfranco Walsh, Edward Shiu, Louise M. Hassan, Nina Michaelidou, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 401 KB

english, 2011

28

Personal values and gift-giving behaviors: A study across cultures

Sharon E. Beatty, Lynn R. Kahle, Pamela Homer

Journal:

Journal of Business Research

Year:

1991

Language:

english

File:

PDF, 646 KB

english, 1991

29

An empirical examination of automobile lease vs finance motivational processes

Trocchia, Philip J., Beatty, Sharon E.

Journal:

Journal of Consumer Marketing

Year:

2003

Language:

english

File:

PDF, 118 KB

english, 2003

30

Service Failure in Online Retailing: A Recovery Opportunity

Holloway, Betsy B., Beatty, Sharon E.

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 143 KB

english, 2003

31

The impact of service failure severity on service recovery evaluations andpost‐recovery relationships

Weun, Seungoog, Beatty, Sharon E., Jones, Michael A.

Journal:

Journal of Services Marketing

Year:

2004

Language:

english

File:

PDF, 371 KB

english, 2004

32

The Effect of Online versus Offline Retailer-Brand Image Incongruity on the Flow Experience

Landers, V. Myles, Beatty, Sharon E., Wang, Sijun, Mothersbaugh, David L.

Journal:

The Journal of Marketing Theory and Practice

Year:

2015

Language:

english

File:

PDF, 259 KB

english, 2015

33

Alternative Measurement Approaches to Consumer Values: The List of Values (LOV) and Values and Life Style (VALS)

Kahle, Lynn R., Beatty, Sharon E., Homer, Pamela

Journal:

Journal of Consumer Research

Year:

1986

Language:

english

File:

PDF, 461 KB

english, 1986

34

A CIT investigation of other customers' influence in services

Zhang, Jingyun, Beatty, Sharon E., Mothersbaugh, David

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 308 KB

english, 2010

35

Signaling the trustworthiness of small online retailers

Sijun Wang, Sharon E. Beatty, William Foxx

Journal:

Journal of Interactive Marketing

Year:

2004

Language:

english

File:

PDF, 153 KB

english, 2004

36

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Gianfranco Walsh, Vincent-Wayne Mitchell, Paul R. Jackson, Sharon E. Beatty

Journal:

British Journal of Management

Year:

2009

Language:

english

File:

PDF, 260 KB

english, 2009

37

Shared organizational values: Measurement and impact upon strategic marketing implementation

Gordon J. Badovick, Sharon E. Beatty

Journal:

Journal of the Academy of Marketing Science

Year:

1987

Language:

english

File:

PDF, 734 KB

english, 1987

38

Teenagers’ use of alternative shopping channels: A consumer socialization perspective

Jason E. Lueg, Nicole Ponder, Sharon E. Beatty, Michael L. Capella

Journal:

Journal of Retailing

Year:

2006

Language:

english

File:

PDF, 458 KB

english, 2006

39

Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings

Edward Shiu, Simon J. Pervan, Liliana L. Bove, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 138 KB

english, 2011

40

Factors affecting couples' decisions to jointly shop

Junsang Lim, Sharon E. Beatty

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 329 KB

english, 2011

41

External Search Effort: An Investigation Across Several Product Categories

Sharon E. Beatty and Scott M. Smith

Journal:

Journal of Consumer Research

Year:

1987

Language:

english

File:

PDF, 426 KB

english, 1987

42

Betrayal? Relationship quality implications in service recovery

Bugg Holloway, Betsy, Wang, Sijun, Beatty, Sharon E.

Journal:

Journal of Services Marketing

Year:

2009

Language:

english

File:

PDF, 145 KB

english, 2009

43

The Impact of Service Characteristics on the Switching Costs–Customer Loyalty Link

Blut, Markus, Beatty, Sharon E., Evanschitzky, Heiner, Brock, Christian

Journal:

Journal of Retailing

Year:

2014

Language:

english

File:

PDF, 1.08 MB

english, 2014

44

Grades 1 and 2 Love Readers Theatre

Sharon Bennett and Kim Beatty

Journal:

The Reading Teacher

Year:

1988

Language:

english

File:

PDF, 190 KB

english, 1988

45

Consumer Values in Norway and the United States:

Kahle, Lynn, Beatty, Sharon E, Homer, Pamela

Journal:

Journal of International Consumer Marketing

Year:

1989

Language:

english

File:

PDF, 1.59 MB

english, 1989

46

A segmentation of adolescent online users and shoppers

Hill, William W., Beatty, Sharon E., Walsh, Gianfranco

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 245 KB

english, 2013

47

Feeling The Urge: Affect in Impulsive and Compulsive Buying

Flight, Richard L., Rountree, Melissa Markley, Beatty, Sharon E.

Journal:

The Journal of Marketing Theory and Practice

Year:

2012

Language:

english

File:

PDF, 203 KB

english, 2012

48

The Doctoral Supervisor-Student Relationship: Some American Advice for Success

Beatty, Sharon E.

Journal:

The Marketing Review

Year:

2001

Language:

english

File:

PDF, 74 KB

english, 2001

49

Interviewing: Principles and Practicesby Charles J. Stewart; William B. Cash,

Review by: Sharon Beatty

Journal:

Journal of Marketing Research

Year:

1986

Language:

english

File:

PDF, 180 KB

english, 1986

50

Mother-adolescent daughter identity interplay processes

Gillison, Stephanie, Givan, Alexa Martinez, Beatty, Sharon E, Kim, Kyoungmi (Kate), Reynolds, Kristy, Baker, Julie

Journal:

Journal of Consumer Marketing

Year:

2015

Language:

english

File:

PDF, 208 KB

english, 2015